Features

This catalog describes product capabilities by workflow so each audience can find what matters to them. Availability can vary by environment, organization configuration, licensed integrations, and rollout phase; the approved implementation scope governs.

1. Client Intake & Chart

Everything needed to bring a client in and maintain an accurate, complete chart.

• Quick Intake — fast client creation with staged demographic, contact, insurance, consent, and clinical-profile capture.
• Demographics & identity — contact info, insurance, consents, guardian details, and patient alerts.
• Client alerts — surfacing safety and operational flags at the point of care.
• Clinical profile — persistent clinical context shared across encounters and notes.

2. Clinical Documentation

Narrative-first documentation designed to support an organization's COMAR, CARF, and HIPAA workflows. Product configuration and use do not independently establish compliance or accreditation.

• Progress notes — narrative-first notes with section structure aligned to medical-necessity and skilled-intervention requirements.
• Signatures & amendments — signed notes with a documented amendment path and deficiency tracking.
• Encounters — full encounter lifecycle with a state-transition audit trail.
• Care coordination — coordination notes and attachments across the treatment team.
• Clinical measurements — structured observations and vitals alongside narrative.

3. Assessments & Screening

Structured, standardized clinical instruments available at intake and reassessment.

• ASAM Criteria — multidimensional assessment with level-of-care recommendations.
• Withdrawal & detox instruments — CIWA and COWS scoring.
• Behavioral health measures — PHQ-9, GAD-7, PCL-5, DAST, AUDIT, WHO-5, and more.
• Biomedical & readiness assessments — biomedical conditions/medications and readiness-to-change capture.
• Standardized assessment engine — reusable form/assessment definitions with responses and scoring.

4. Treatment Planning

• Treatment plans — problems, goals, objectives, and interventions with signatures and review cycles.
• Outcome measures — defined outcome measures tracked per patient.
• Plan-to-note linkage — notes can reference plan goals/interventions for continuity and audit defensibility.

5. Medications & MAT

• Medication tracking — patient medication list with structured details.
• MAT operations — workflows for Medication-Assisted Treatment programs.

6. Programs, Enrollment & Discharge

• Program management — define programs (OP/IOP/PRP) with eligibility policies.
• Enrollment & authorizations — program enrollment, service authorizations, and status history.
• Episodes & discharge planning — patient episodes, discharge plans, and closure records.
• Program KPIs — per-program key performance indicators.

7. PRP (Psychiatric Rehabilitation Program)

Purpose-built module for PRP operations:

• Referrals & screening — intake referrals and PRP screenings.
• Rehabilitation assessment — domain-specific rehab assessments.
• Individual Rehabilitation Plan (IRP) — goals, interventions, and progress notes.
• Collaboration & community referrals — treatment-team collaboration and community referral tracking.
• Validation & audit evidence — PRP validation reports and audit evidence.

8. AI-Assisted Documentation

• AI note drafting — generate clinical drafts from session context, with prompts and templates the organization controls.
• Quick prompts — reusable, org-scoped prompt shortcuts.
• Voice-to-Note — audio is streamed to the configured speech-recognition service for transient processing; ACS EHR does not retain the raw audio as part of the designated record. Only text reviewed and inserted by the user enters the note.
• AI audit — generation events are captured in the audit trail with a defined retention policy.

Note: AI output is a draft. Clinicians review, correct, and sign before it becomes part of the record.

9. Scheduling & Operations

• Appointments — booking, rescheduling, and participant tracking.
• Provider availability & exceptions — availability slots and provider exceptions.
• Rooms & assignments — clinic rooms and room assignments.
• Group sessions — group scheduling with participants.
• Waitlists & series — appointment waitlists and recurring series.
• Scheduling rules — configurable rules to enforce scheduling policies.
• Calendar integration — external calendar connectivity.

10. Billing & Revenue Cycle

End-to-end revenue cycle management for behavioral-health billing.

• Encounters & charges — create encounters and map service lines to claims.
• Claim scrubbing — pre-submission validation to catch errors before they reach the clearinghouse.
• Claims — claim creation, submission, and status tracking (X12/CMS-1500).
• Clearinghouse integration — submission and status workflows for configured clearinghouse connections. Availability depends on implementation scope and vendor agreements.
• Denial management — denial capture, codes, notes, tasks, and pattern analysis.
• Payment posting — payment entry with reviews and corrections.
• ERA (835) inbox — electronic remittance advice ingestion and reconciliation.
• Eligibility checks — payer eligibility verification.
• Code sets — CPT and ICD-10 code catalogs with import runs.
• Reporting — aging, submission, and revenue metrics.

11. Compliance, Training & Quality

• Staff training & certification — course packages, versions, quizzes, completion, and certification tracking.
• Inspections & action plans — inspection tracking with action-plan follow-through.
• Drills & incidents — emergency drills, critical-incident, and safety-inspection tracking.
• CARF/COMAR/HIPAA support — documentation and controls that can support the organization's readiness activities.

12. Security & Access Governance

See the Security & Compliance page for detail.

• Roles & permissions (RBAC) — granular, organization-scoped access.
• Full audit trail — append-only audit log with chain-head integrity.
• Break-glass emergency access — emergency access sessions with mandated review.
• Access recertification — periodic campaigns to re-validate user access.
• Vendor & BAA management — business-associate vendors, security evidence, and risk exceptions.
• Multi-factor authentication — MFA for account security.

13. Admin & Configuration

• Staff & providers — manage users, providers, and treatment-team membership.
• Templates — organization note and assessment templates with versioning and assignment.
• Vendor registry & integrations — manage connected vendors and integrations.
• Settings & security — org settings, roles, permissions, audit, and access recertification screens.

14. Reporting & Analytics

• Reports — operational and financial report surfaces.
• Orchestration — report orchestration/export workflows.
• KPIs — program and revenue KPIs with defined metrics.

15. Interoperability & Integration

• FHIR — FHIR implementation for standards-based data exchange.
• OpenAPI — machine-readable API contract for integrators and partners.
• Webhooks/events — billing webhook events for clearinghouse status updates.

Feature-by-role summary

Role	Most relevant sections
Front desk	1. Intake, 9. Scheduling
Clinician	2–8 (Documentation, Assessments, Plans, Meds, Programs, PRP, AI)
Billing/RCM	10. Billing & Revenue Cycle
Compliance officer	11. Compliance, 12. Security & Access
Administrator	13. Admin & Configuration
Analyst/integrator	14. Reporting, 15. Interoperability